Innova Dental
# Privacy Policy for Innova Dental Practice
**Last Updated: October 9, 2025**
At Innova Dental Practice, we are committed to protecting your privacy and safeguarding your personal and health information in compliance with Canadian federal and British Columbia privacy laws, including the **Personal Information Protection and Electronic Documents Act (PIPEDA)** and British Columbia’s **Personal Information Protection Act (PIPA)**. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website [](https://www.innovadentalpractice.com), schedule appointments, or interact with our dental services in British Columbia.
## 1. Information We Collect We may collect the following types of information: - **Personal Information:** Name, email address, phone number, mailing address, or other details you provide when booking appointments, contacting us, or filling out forms. - **Health Information:** Appointment details, dental history, or inquiries related to dental services, which may include protected health information (PHI) under BC health regulations and standards set by the College of Dental Surgeons of British Columbia. - **Usage Data:** Information about how you interact with our website, such as IP address, browser type, pages visited, and time spent, collected via cookies or analytics tools. - **Payment Information:** Billing details for services, processed securely through third-party payment processors. We do not store payment data directly.
## 2. How We Use Your Information We use your information to: - Schedule and manage dental appointments. - Communicate with you about your dental care, appointment reminders, or promotional offers (with your express or implied consent, as required by PIPA). - Improve our website and services through analytics. - Comply with legal obligations under PIPEDA, PIPA, and BC health regulations. - Process payments securely via third-party providers.
## 3. Consent We collect and use your personal information only with your express or implied consent, as required by PIPEDA and PIPA, except where permitted or required by law. You may withdraw consent at any time (subject to legal or contractual restrictions, such as health record requirements) by contacting us, though this may limit our ability to provide certain services.
## 4. How We Share Your Information We do not sell your personal information. We may share information with: - **Service Providers:** Third-party platforms, such as [insert booking software, e.g., CareStack/CareCru], for scheduling or payment processing, bound by confidentiality agreements compliant with PIPA. - **Health Professionals:** Other dental or healthcare providers involved in your care, with your consent or as permitted by BC law. - **Legal Compliance:** When required by Canadian or BC law (e.g., PIPEDA, PIPA, or court orders) or to protect our rights. - **Business Transfers:** In case of a merger, acquisition, or sale, your data may be transferred with appropriate safeguards.
## 5. Cookies and Tracking We use cookies to enhance your experience, analyze site performance, and deliver personalized content. You can manage cookie preferences via your browser settings or our cookie consent pop-up, as required by PIPEDA and PIPA.
## 6. Data Security We implement reasonable security measures, including encryption, secure servers, and access controls, to protect your personal and health information in accordance with PIPEDA, PIPA, and BC health standards. However, no system is completely secure, and we cannot guarantee absolute protection.
## 7. Your Rights Under PIPEDA and PIPA, you have the right to: - Access and review your personal or health information we hold. - Request corrections to inaccurate or incomplete information. - Withdraw consent for certain uses of your information (e.g., marketing emails). - Request information about how your data is used or shared. To exercise these rights, contact us at [insert email]. We will respond within 30 days, as required by PIPA.
## 8. Third-Party Links Our website may include links to external sites (e.g., [CareStack/CareCru] booking platform). We are not responsible for their privacy practices. Please review their policies.
## 9. Retention of Information We retain your personal and health information only as long as necessary for the purposes outlined in this policy or as required by Canadian and BC law (e.g., dental records must be retained for at least 10 years after the last patient visit, per College of Dental Surgeons of BC guidelines). After this period, data is securely deleted or anonymized.
## 10. Changes to This Policy We may update this policy to reflect changes in our practices or legal requirements. Updates will be posted here with a revised date, and we will notify you of significant changes as required by PIPA.
## 11. Contact Us For questions, concerns, or to exercise your privacy rights, contact our Privacy Officer at: - Email: info@innovadentalpractice.com] - Phone: 604-416-2864 - Address: Innova Dental Practice, 103-2990 152nd street Surrey B.C V3Z 2J4
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